/* ===== CHAT BUBBLE & TOOLTIP ===== */
.support-button {
    position: fixed;
    bottom: 20px;
    right: 20px;
    background: var(--support-primary);
    color: white;
    border: none;
    border-radius: 50px;
    padding: 12px 20px;
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    z-index: 998;
    transition: all 0.3s ease;
}

.support-button:hover {
    box-shadow: var(--support-shadow);
    transform: translateY(-2px);
}

.support-button .support-icon {
    font-size: 24px;
}

.message-badge {
    position: absolute;
    bottom: 35px;
    right: 0;
    background: #ff4757;
    color: white;
    border-radius: 50%;
    width: 20px;
    height: 20px;
    font-size: 10px;
    font-weight: normal;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 1px solid white;
    animation: pulse 3s infinite;
}

@keyframes pulse {
    0% {
        box-shadow: 0 0 0 0 rgba(255, 71, 87, 0.7);
    }

    50% {
        box-shadow: 0 0 0 5px rgba(255, 71, 87, 0);
    }

    100% {
        box-shadow: 0 0 0 0 rgba(255, 71, 87, 0);
    }
}

.chat-window.active~.support-button .message-badge {
    display: none !important;
}

.tulip-tooltip {
    position: fixed;
    bottom: 25px;
    right: 90px;
    background: var(--support-primary);
    color: #fff;
    font-weight: 600;
    padding: 8px 14px;
    border-radius: 8px;
    box-shadow: var(--support-shadow);
    opacity: 0;
    transform: translateY(10px);
    transition: opacity 0.6s ease, transform 0.6s ease;
    pointer-events: none;
    z-index: 999;
}

.tulip-tooltip.show {
    opacity: 1;
    transform: translateY(0);
}

/* ===== ROOT VARIABLES ===== */
:root {
    --primary-color: #4361ee;
    --primary-dark: #3a56d4;
    --primary-light: #4895ef;
    --secondary-color: #7209b7;
    --accent-color: #f72585;
    --success-color: #4cc9f0;
    --warning-color: #f8961e;
    --error-color: #e63946;

    --dark-bg: #1e293b;
    --darker-bg: #0f172a;
    --light-text: #f1f5f9;
    --user-msg: #4361ee;
    --bot-msg: #475569;

    --shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.3);
    --glow: 0 0 15px rgba(67, 97, 238, 0.4);

    --support-primary: #4361ee;
    --support-primary-hover: #3a56d4;
    --support-bg: #1e293b;
    --support-header-bg: #0f172a;
    --support-card-bg: #334155;
    --support-border: #475569;
    --support-text: #f1f5f9;
    --support-text-muted: #94a3b8;
    --support-success: #4cc9f0;
    --support-danger: #e63946;
    --support-warning: #f8961e;
    --support-info: #4895ef;
    --support-btn-bg: rgba(255, 255, 255, 0.15);
    --support-btn-bg-hover: rgba(255, 255, 255, 0.2);

    --support-radius: 16px;
    --support-radius-sm: 12px;
    --support-shadow: 0 2px 4px rgba(0, 0, 0, 0.4);

    --transition: all 0.3s ease;
    --transition-fast: all 0.2s ease;
}


/* ===== CHAT WINDOW STRUCTURE ===== */
.chat-window {
    position: fixed;
    bottom: 75px;
    right: 20px;
    width: 380px;
    height: -webkit-fill-available;
    max-height: 550px;
    background-color: var(--support-bg);
    border-radius: 20px;
    text-shadow: none;
    box-shadow: var(--support-shadow);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    z-index: 999;
    transform: scale(0);
    transform-origin: bottom right;
    transition: transform 0.3s ease;
}

.chat-window.active {
    transform: scale(1);
}

.chat-window.minimized {
    height: 60px;
}

/* ===== FEEDBACK WINDOW STRUCTURE ===== */
.feedback-window {
    position: fixed;
    bottom: 75px;
    right: 20px;
    width: 380px;
    max-height: 550px;
    height: -webkit-fill-available;
    background-color: var(--support-bg);
    border-radius: var(--support-radius);
    box-shadow: var(--support-shadow), var(--glow);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    z-index: 1000;
    transform: scale(0);
    transform-origin: bottom right;
    transition: var(--transition);
    border: 1px solid var(--support-border);
}

.feedback-window.active {
    transform: scale(1);
}

/* Header */
.feedback-header {
    background-color: var(--support-primary);
    color: white;
    padding: 15px 16px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    /*font-weight: 600;*/
    font-size: 15px;
    box-shadow: 0px 0px 5px rgba(0, 0, 0, 0.3);
}

.feedback-header svg {
    width: 20px;
    height: 20px;
    fill: white;
}

/* Close Button */
.close-feedback {
    background-color: var(--support-btn-bg);
    border: none;
    color: white;
    cursor: pointer;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: var(--transition-fast);
}

.close-feedback:hover {
    background-color: rgba(255, 255, 255, 0.20);
}

/* Body */
.feedback-body {
    padding: 10px 16px;
    color: var(--support-text);
    display: flex;
    flex-direction: column;
    /*overflow-y: auto;*/
    gap: 16px;
    margin-top: auto;
    margin-bottom: auto;
}

.feedback-body h4 {
    margin: 0 auto;
}

.feedback-buttons {
    display: flex;
    justify-content: center;
    gap: 10px;
}

.feedback-btn {
    padding: 8px 16px;
    border-radius: var(--support-radius-sm);
    font-size: 24px;
    border: none;
    border-radius: 50px;
    cursor: pointer;
    transition: var(--transition-fast);
    box-shadow: var(--support-shadow);
}

.feedback-btn.active {
    color: #fff;
}

.feedback-btn.yes-btn,
.feedback-btn.no-btn {
    background-color: var(--support-btn-bg);
    color: #fff;
}
.feedback-btn.yes-btn:hover {
    background-color: var(--support-btn-bg-hover);
    color: var(--support-success);
}

.feedback-btn.no-btn:hover {
    background-color: var(--support-btn-bg-hover);
    color: var(--support-danger);
}

.yes-btn.active {
    background-color: #00bcd4;
}

.no-btn.active {
    background-color: #dc3545;
}

.yes-btn:hover {
    background-color: #00bcd4;
}

.no-btn:hover {
    background-color: #dc3545;
}

/* Textarea */
.feedback-input {
    background-color: var(--support-card-bg);
    border: 1px solid var(--support-border);
    border-radius: var(--support-radius-sm);
    padding: 8px;
    font-size: 13px;
    border-radius: 6px;
    resize: none;
    color: var(--support-text);
    font-family: inherit;
    min-height: 95px;
    transition: var(--transition-fast);
}

.feedback-input:focus {
    outline: none;
    border-color: var(--support-primary);
    box-shadow: 0 0 0 2px rgba(67, 97, 238, 0.3);
}

.feedback-input::-webkit-scrollbar-track {
    border-radius: 4px;
}

.feedback-input::-webkit-scrollbar {
    width: 3px;
}

.feedback-input::-webkit-scrollbar-thumb {
    background: var(--primary-light);
}

.feedback-actions {
    display: flex;
    justify-content: space-between;
    gap: 10px;
}

.feedback-go-back,
.feedback-submit {
    flex: 1;
    padding: 10px 12px;
    border-radius: var(--support-radius-sm);
    font-weight: 600;
    font-size: 14px;
    border: none;
    border-radius: 6px;
    cursor: pointer;
    transition: var(--transition-fast);
}

.feedback-go-back {
    background-color: var(--support-border);
    color: var(--support-text-muted);
}

.feedback-go-back:hover {
    background-color: var(--support-card-bg);
}

.feedback-submit {
    background-color: var(--support-primary);
    color: white;
}

.feedback-submit:hover {
    background-color: var(--support-primary-hover);
}

.feedback-note {
    font-size: 12px;
    color: var(--support-text-muted);
    line-height: 1.5;
    margin-top: 6px;
}


/* ===== CHAT HEADER ===== */
.chat-window .chat-header {
    background: var(--support-primary);
    padding: 15px 16px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    color: white;
    box-shadow: 0px 0px 5px var(--support-card-bg);
}

.chat-window .chat-header .chat-title {
    display: flex;
    align-items: center;
    gap: 10px;
}

.chat-window .chat-header .chat-title svg {
    width: 20px;
    height: 20px;
    fill: white;
}

.chat-window .chat-header .chat-controls {
    display: flex;
    gap: 6px;
}

.chat-window .chat-header .chat-controls button {
    background-color: var(--support-btn-bg);
    border: none;
    color: white !important;
    cursor: pointer;
    width: 30px;
    height: 30px;
    padding: 6px;
    border-radius: 50%;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: background-color 0.2s;
}

.chat-window .chat-header .chat-controls button:hover {
    background-color: var(--support-btn-bg-hover);
}

.settings-btn {
    background: none;
    border: none;
    cursor: pointer;
    padding: 5px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.settings-menu {
    position: absolute;
    top: 60px;
    right: 0px;
    background: var(--support-card-bg);
    border-radius: 0px 0px 8px 8px;
    box-shadow: var(--support-shadow);
    z-index: 1000;
    min-width: 220px;
    overflow: hidden;
}

.settings-item {
    padding: 10px 15px;
    cursor: pointer;
    border-bottom: 1px solid var(--support-border);
    font-size: 14px;
}

.settings-item:hover {
    background: var(--support-primary);
}

.settings-item:last-child {
    border-bottom: none;
}

.notification-toggle {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 15px;
}

.switch {
    position: relative;
    display: inline-block;
    width: 34px;
    height: 20px;
}

.switch input {
    opacity: 0;
    width: 0;
    height: 0;
}

.slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: #ccc;
    transition: .4s;
    border-radius: 34px;
}

.slider:before {
    position: absolute;
    content: "";
    height: 16px;
    width: 16px;
    left: 2px;
    bottom: 2px;
    background-color: white;
    transition: .4s;
    border-radius: 50%;
}

input:checked+.slider {
    background-color: #2196F3;
}

input:checked+.slider:before {
    transform: translateX(14px);
}

.chat-window.maximized,
.feedback-window.maximized {
    width: 35% !important;
    max-height: 100vh !important;
    top: 0 !important;
    bottom: 0 !important;
    right: 0px !important;
    margin: 0 !important;
    border-radius: 0 !important;
    z-index: 9999 !important;
}

/* ===== FORM AREA ===== */
.chat-window .form-area {
    padding: 20px 10px;
    display: flex;
    flex-direction: column;
    gap: 15px;
    height: 100%;
    overflow-y: auto;
}

.chat-window .form-area .welcome-section {
    text-align: center;
    padding: 0;
}

.chat-window .form-area .welcome-section h4 {
    color: var(--support-text);
    margin-bottom: 8px;
    font-size: 18px;
    font-weight: 600;
}

.chat-window .form-area .welcome-section p {
    color: var(--support-text-muted);
    font-size: 14px;
}

#supportStartForm {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

#supportStartForm .form-group {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

#supportStartForm .form-group span,
#supportStartForm .form-group label {
    color: var(--support-text);
    font-size: 14px;
}

#supportStartForm .form-group .form-control {
    padding: 8px 12px;
    background-color: var(--support-card-bg);
    border: 1px solid var(--support-border);
    border-radius: 6px;
    color: var(--support-text);
    font-size: 14px;
    transition: all 0.3s;
}

#supportStartForm .form-group .form-control:focus {
    outline: none;
    box-shadow: none;
    border-color: var(--support-primary);
}

#supportStartForm .tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 5px;
    margin: 5px 0px;
}

#supportStartForm .tab {
    border-radius: 4px;
    font-size: 12px;
    cursor: pointer;
    background: var(--support-card-bg);
    padding: 4px 14px;
    transition: background-color 0.3s, border-color 0.3s;
    color: #efefef;
}

#supportStartForm .tab.active {
    background: var(--support-primary);
}

#supportStartForm .tab:hover {
    background: var(--support-primary-hover);
}

#supportStartForm .start-chat-btn {
    background: var(--support-primary);
    color: var(--support-text);
    border: none;
    padding: 8px 16px;
    border-radius: 6px;
    cursor: pointer;
    font-weight: 500;
    transition: all 0.2s;
    font-size: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

#supportStartForm .start-chat-btn:hover {
    background: var(--support-primary-hover);
}

.chat-window .form-area .quick-actions {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
    margin-top: 10px;
}

.chat-window .form-area .quick-actions .quick-action-btn {
    background: var(--support-card-bg);
    border: 1px solid var(--support-border);
    color: var(--support-text);
    padding: 8px;
    border-radius: 6px;
    cursor: pointer;
    font-size: 13px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    transition: all 0.2s;
}

.chat-window .form-area .quick-actions .quick-action-btn:hover {
    border-color: var(--support-primary);
}

/* ===== CHAT MESSAGES AREA ===== */
.chat-window .chat-messages {
    flex: 1;
    padding: 14px 11px 14px 9px;
    display: flex;
    flex-direction: column;
    gap: 4px;
    overflow: hidden;
    overflow-y: auto !important;
}

.chat-window .issue-name {
    padding: 1px 14px;
    border-radius: 15px;
    background: var(--support-btn-bg)
}

.chat-window .chat-messages::before {
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: url("../img/doodles.png");
    background-size: contain;
    background-position: center;
    opacity: 0.12;
    z-index: -1;
}

.chat-window .chat-messages::-webkit-scrollbar-track {
    background-color: var(--darker-bg);
    border-radius: 4px;
}

.chat-window .chat-messages::-webkit-scrollbar {
    width: 4px;
}

.chat-window .chat-messages::-webkit-scrollbar-thumb {
    background: var(--primary-light);
}

.chat-window .chat-messages .message {
    max-width: 70%;
    padding: 5px 8px 2px 8px;
    border-radius: 8px 8px 8px;
    font-size: 13px;
    position: relative;
    animation: fadeIn 0.3s ease;
    min-width: 100px;
    box-shadow: var(--support-shadow);
    overflow-wrap: break-word;
    z-index: -1;
}

.chat-window .chat-messages .message img {
    /*width: 80px;*/
    /*padding: 8px;*/
    margin-bottom: 8px;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.chat-window .chat-messages .user-message {
    align-self: flex-end;
    background-color: var(--support-primary);
    color: var(--support-text);
    border-top-right-radius: 0;
}

.chat-window .chat-messages .user-message::before {
    content: '';
    position: absolute;
    top: 0;
    right: -6px;
    border: 5px solid transparent;
    border-top-color: var(--support-primary);
    border-left-color: var(--support-primary);
}

.chat-window .chat-messages .bot-message {
    align-self: flex-start;
    background-color: var(--support-card-bg);
    color: var(--support-text);
    border-top-left-radius: 0;
    /*border: 1px solid var(--support-border);*/
}

.chat-window .chat-messages .bot-message::before {
    content: '';
    position: absolute;
    top: 0;
    left: -6px;
    border: 5px solid transparent;
    border-top-color: var(--support-card-bg);
    border-right-color: var(--support-card-bg);
}

.chat-window .chat-messages .message .message-time {
    font-size: 10px;
    opacity: 0.7;
    text-align: right;
}

/* ===== CHAT INPUT AREA ===== */
.chat-window .chat-input-container {
    background: var(--support-bg);
    padding: 10px 8px;
    border-top: 1px solid var(--support-border);
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.chat-window .chat-input-container .input-row {
    display: flex;
    gap: 5px;
    align-items: center;
}

.chat-window .chat-input-container .input-row .message-input {
    flex: 1;
    font-size: 13px;
    padding: 7px 11px;
    border-radius: 25px;
    border: 1px solid transparent;
    background-color: var(--support-card-bg);
    color: var(--support-text);
    outline: none;
    box-shadow: none;
}

.chat-window .chat-input-container .input-row .message-input:focus {
    border-color: var(--support-primary);
}

.chat-window .chat-input-container .input-row .message-input::placeholder {
    color: var(--support-text-muted);
}

.chat-window .chat-input-container .input-row .input-btn {
    width: 35px;
    height: 35px;
    border-radius: 50%;
    border: none;
    background-color: var(--support-card-bg);
    color: var(--support-text);
    cursor: pointer;
    display: flex;
    justify-content: center;
    align-items: center;
    padding: 0;
    transition: background-color 0.2s;
}

.chat-window .chat-input-container .input-row .input-btn:hover {
    background: none;
    box-shadow: none;
    transform: none;
}

.chat-window .chat-input-container .input-row .input-btn svg {
    width: 23px;
    height: 21px;
    fill: var(--support-text);
}

.chat-window .chat-input-container .input-row .send-btn {
    background-color: var(--support-primary);
}

.chat-window .chat-input-container .input-row .send-btn:hover {
    background-color: var(--support-primary-hover);
}


/*==== QUICK REPLIES ANIMATION ====*/
/* Typing animation styles */
.message-input.typing {
    border-color: #4361ee !important;
    box-shadow: 0 0 10px rgba(67, 97, 238, 0.3) !important;
    transition: all 0.1s ease;
}

/* Optional: Add smooth transition for the input */
.chat-window .chat-input-container .input-row .message-input {
    transition: all 0.1s ease;
}

/* ===== SUGGESTIONS ===== */
.chat-window .chat-input-container .suggestions-container {
    position: relative;
}

.chat-window .chat-input-container .suggestions-container .suggestions-btn {
    background-color: var(--support-card-bg);
    color: var(--support-text);
    border: none;
    padding: 6px 12px;
    border-radius: 20px;
    cursor: pointer;
    font-size: 12px;
    display: flex;
    align-items: center;
    gap: 5px;
    transition: background-color 0.2s;
}

.chat-window .chat-input-container .suggestions-container .suggestions-btn:hover {
    background-color: #475569;
}

.chat-window .chat-input-container .suggestions-container .suggestions-btn svg {
    width: 16px;
    height: 16px;
    fill: var(--support-text);
}

.chat-window .chat-input-container .suggestions-container .suggestions-panel {
    position: absolute;
    bottom: 100%;
    left: 0;
    width: 100%;
    background-color: var(--darker-bg);
    border-radius: 15px;
    padding: 6px;
    box-shadow: var(--support-shadow);
    display: none;
    flex-direction: column;
    gap: 6px;
    margin-bottom: 55px;
    z-index: 1001;
}

.chat-window .chat-input-container .suggestions-container .suggestions-panel.active {
    display: flex;
}

.chat-window .chat-input-container .suggestions-container .suggestions-panel .suggestion {
    padding: 4px 12px;
    background-color: var(--support-card-bg);
    border-radius: 15px;
    cursor: pointer;
    text-align: left;
    transition: background-color 0.2s;
    font-size: 12px;
    color: var(--support-text);
    font-weight: normal;
    letter-spacing: normal;
}

.chat-window .chat-input-container .suggestions-container .suggestions-panel .suggestion:hover {
    background-color: var(--support-primary);
    color: var(--support-text);
}

/* ===== EMOJI PICKER ===== */
/* ===== EMOJI PICKER FIX ===== */
.chat-window .chat-input-container .input-row {
    position: relative;
    /* Add this line */
}

.chat-window .chat-input-container .input-row .emoji-picker {
    position: absolute;
    bottom: 100%;
    left: 0;
    background-color: var(--darker-bg);
    border-radius: 10px;
    padding: 6px;
    box-shadow: var(--support-shadow);
    display: none;
    grid-template-columns: repeat(6, 1fr);
    gap: 8px;
    margin-bottom: 15px;
    z-index: 1001;
    width: 250px;
    max-height: 200px;
    /* Add this */
    overflow-y: auto;
    /* Add this */
}

.chat-window .chat-input-container .input-row .emoji-picker.active {
    display: grid;
}

.chat-window .chat-input-container .input-row .emoji-picker .emoji {
    font-size: 1rem;
    cursor: pointer;
    text-align: center;
    padding: 2px;
    border-radius: 8px;
    transition: background-color 0.2s;
    user-select: none;
    /* Add this */
}

.chat-window .chat-input-container .input-row .emoji-picker .emoji:hover {
    background-color: var(--support-primary);
    transform: scale(1.05);
    /* Add this for better UX */
}

/* ===== FILE PREVIEW ===== */
.chat-window .chat-input-container .file-preview {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px;
    background-color: var(--support-card-bg);
    border-radius: 15px;
    margin-top: 5px;
}

.chat-window .chat-input-container .file-preview img {
    width: 40px;
    height: 40px;
    object-fit: cover;
    border-radius: 8px;
}

.chat-window .chat-input-container .file-preview .file-info {
    flex: 1;
    text-align: left;
}

.chat-window .chat-input-container .file-preview .file-info .file-name {
    font-size: 14px;
    margin-bottom: 3px;
    color: var(--support-text);
    width: 250px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-window .chat-input-container .file-preview .file-info .file-size {
    font-size: 10px;
    color: var(--support-text-muted);
}

.chat-window .chat-input-container .file-preview .remove-file {
    background: none;
    border: none;
    color: var(--support-danger);
    cursor: pointer;
    font-size: 1.2rem;
}

/* ===== RESPONSIVE DESIGN ===== */
@media (max-width: 992px) {
    .chat-window {
        bottom: 125px;
    }
    
    .feedback-window {
        bottom: 125px;
    }

    .support-button {
        bottom: 70px;
    }

    .tulip-tooltip {
        bottom: 75px;
    }
    
    .chat-window.maximized,
    .feedback-window.maximized {
        width: 100% !important;
        max-height: 100vh !important;
        top: 0 !important;
        bottom: 0 !important;
        right: 0 !important;
        margin: 0 !important;
        border-radius: 0 !important;
        z-index: 999 !important;
    }
}

@media (max-width: 480px) {
    .chat-window {
        width: calc(100vw - 20px);
        right: 10px;
    }

    .chat-window .form-area .quick-actions { 
        gap: 5px;
    }

    .chat-window .form-area .quick-actions .quick-action-btn {
        font-size: 11px;
    }
    
    .feedback-window {
        width: calc(100vw - 20px);
        right: 10px;
    }
    .feedback-actions {
        gap: 5px;
    }

    .feedback-buttons {
        gap: 5px;
    }
}

/* ===== HIDDEN FILE INPUT ===== */
.chat-window .chat-input-container .input-row #fileInput {
    display: none; 
}
 
/* ===== STATUS INDICATOR ===== */
.chat-window .chat-header .status {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    color: var(--support-text-muted);
}

.chat-window .chat-header .status .status-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--support-success);
}